Terms and Conditions

Last updated: July 9, 2024

When using or visiting the website hosted at www.sitiodoscavaleiros.pt or any of the information, data files, written text, graphics, links, audio files or other sounds, photographs, videos or other images (together, “Contents”), resources and services, including newsletter (together, including Contents , the “Services”) made available to it, you, as a user or visitor of the same (“User”), agree to and accept (i) these Terms of Use (“Terms of Use”) and (ii) the privacy policy and protection of personal data available in Privacy Policy.

The Site is owned by the company SÍTIO DOS CAVALEIROS – TURISMO, LDA., Headquartered at Rua dos Cavaleiros, nº 17, 4º, Lisboa, registered at the Commercial Registry Office of Lisbon, under the unique registration number and legal entity 514122706.

Through the Site, Sítio dos Cavaleiros gives the User access to the Services. The Services, including updates, developments, new tools and / or new web properties, are subject to these Terms of Use. The Sítio dos Cavaleiros reserves the right to change these Terms of Use at any time, limiting itself to putting the changes online on the Site, being the exclusive responsibility of the User to verify and comply with them when using each one. The use of the Site after the publication of the changes constitutes acceptance of the updated wording of the Terms of Use. If you do not agree with the changes made or, in general, with the Terms of Use, you must
immediately stop using the Site and Services.

By accessing, using and downloading materials from the Site, the User agrees, on his behalf and / or on behalf of the entity on behalf of whoever is acting, to comply promptly with the provisions of these Terms of Use, ensuring that he is empowered to act on behalf of the third party he represents, if that is the case.

It is expressly prohibited to use the Site for purposes other than those for which the Site is intended, including illegal purposes or any others that may be considered harmful to the image of  Sítio dos Cavaleiros on the market. Usurpation, counterfeiting, use of usurped or counterfeited content, illegitimate identification and unfair competition are criminally punishable.

The User is also prohibited from creating or introducing on this Site any types of viruses or programs that damage or contaminate it or advise third parties to do so.

In order to be able to access certain Services and restricted areas of the Site, you may be asked to provide some personal data (such as identification and contact details), as part of the registration process for creating a User account on the Site (“User Account”). You must provide a valid email address that you have the right to legitimately access, as well as any other information necessary to complete the registration process. The information provided must be updated, complete and accurate.

The User is responsible for maintaining the confidentiality of his password. If you detect any illegal use of your User Account, you must immediately notify the Sítio dos Cavaleiros. However, you can be held responsible by Sítio dos Cavaleiros or by a third party for the illegal use of your User Account or password. The User is solely responsible for any emergent damages or lost profits caused by his / her unlawful conduct when using the Site and the Services and for the Content made available on the Site.

If the Sítio dos Cavaleiros decides or otherwise withdraws access to your User Account, the User understands and accepts that he may be prevented from accessing certain restricted areas of the Site, the details of his User Account or any content therein.

Booking Policy

  • Prices are in Euros, per night and include VAT at the legal rate.
  • Without prepayment. The reservation will be charged to your card 48 hours before arrival.
  • Tourist tax is charged at check-in and provides a payment of 2 euros per night per adult over 13 years old. This rate is applicable until the seventh night of the stay.
  • Check-in from 3pm and check-out until 10am. Late check-out upon request and subject to calendar availability.
  • All reservations must be made by persons over 18 years of age.

Check In Time

  • 09H/9AM to 15H/PM – upon request and subject to schedule availability – cost 45 €
  • 15H / 3PM to 22H / 10PM – No Charge
  • 22H / 10PM to 02H / 2AM – Cost 40 €
  • After 02H/2AM – Not possible

Check-out time

  • Until 10:00H
  • If you are leaving before 9:00H, please inform us in advance
  • Late check-out is restricted to the occupancy of the apartment – cost 45 €.
  • We cannot store luggage, but there are many companies in the area that provide this service.

Cancellation Policy

  • Single Night Rate
    The customer can cancel free of charge up to 2 days before arrival. The customer must pay the full amount of the reservation if he cancels within 2 days before the arrival date. In case of a no-show, the guest will have to pay the full amount of the reservation.
  • Premium rate
    The customer can cancel free of charge up to 2 days before arrival. The customer must pay the total amount of the reservation if he cancels 2 days before the arrival date. In case of a no-show, the guest will have to pay the full amount of the reservation.
  • Non Refundable Rate
    In case of cancellation or of a no-show, the guest won’t be eligible for a refund and the entire payment will be retained.
  • Holiday Promo/ Special Offer/ Lisbon for families/ Lisbon festivities/ Working in Lisbon/ Romantic Lisbon Rates
    The customer can cancel free of charge up to 2 days before arrival. The customer must pay the full amount of the reservation and tours/services if he cancels within 2 days before the arrival date. In case of a no-show, the guest will have to pay the full amount for the reservation and tours/services.
  • All tours/services are subject to the partner’s availability. In the event of non-availability, the amount of the tour will be refunded in full to the customer.

Credit Card Conditions

  • Credit Cards Accepted: Visa, Euro/Mastercard, Maestro, American Express
  • Sítio dos Cavaleiros reserves the right to pre-authorize your credit card prior to arrival.
  • Upon check-in, photo identification and credit card are required as security to cover any damage to the property.
  • The credit card must be from the reservation holder.

Damage deposit

  • Guests pay a damage deposit of €100
  • We collect the amount from the Booker for damage deposit by: Credit card
  • We collect damage deposit upon arrival at check-in
  • We return your damage deposit by: Credit card
  • We return this to our Guest: Up to 7 days after check-out (depending on the bank)

Cleaning Tax

  • Cleaning Tax of 90€ charged upon reservation.

Medium and Long Term Accommodation

  • The specific terms and conditions of medium/long term accommodation are expressed in the Accommodation Services Agreement that is sent to the client, prior to making his reservation. The making of the reservation by the customer implies his express agreement to the terms and conditions contained in the Agreement that was sent to him.
  • Check-in and check-out – on a date and time to be reconciled according to the availability of the Site and the client

Cancellation Policy of medium and long term accommodation:

  • Customer can cancel free of charge up to 15 days prior to arrival.
  • The client must pay the total amount of the reservation if canceled within 15 days of the arrival date.
  • In case of no-show, the guest will have to pay the total amount of the reservation.

Children of any age are allowed:

  • There are no set child rates
  • When using an available crib, children up to (and including) 2 years old stay free of charge.

Extra bed:

  • Extra beds are not available.


  • Wi-Fi access available throughout the hotel. cost: free

Guest address:

  • Guests must provide their address upon booking

Guest phone number:

  • Guests must provide a phone number upon booking

Age limit:

  • Minimum age: 18
    Maximum age: No age limit

Mandatory Curfew:

  • No curfew

House Rules:

  • Smoking is not permitted in the building, common areas or inside the apartments
  • Pets are not allowed.
  • Parties/events are not allowed.
  • The rest period is between 22:00h/10PM and 08:00h/08AM.
  • Contact us for instructions.
  • You may send an e-mail.
  • Daily cleaning is a property policy and will be carried out between 10am and 6pm (subject to availability).

Collection of your information:

The information collected here is treated by Sítio dos Cavaleiros Turismo Lda, under the terms defined by the law on the protection of personal data and by our Privacy Policy, which you are aware of. Upon check-in, guests are required to show a photo identification and a credit card. We collect your card details, in complete confidentiality, exclusively for the guarantee to be activated in case of damage to the property, caused by you during your stay. The credit card must be from the holder of the reservation.Your passport and identification document data are collected by legal imposition of legislation applicable to the hotel sector in Portugal.


According to Portuguese legislation, Sítio dos Cavaleiros cannot assume responsibility for goods left in the apartments. Each apartment has a safe, in case you want to leave your valuables.