PRIVACY POLICY

General

For the purposes of the legislation on the protection of personal data, provided for in EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, Sítio dos Cavaleiros, Turismo, Lda, informs its CLIENTS that their personal data will be subject to direct treatment by Sítio dos Cavaleiros, Turismo Lda. When making their personal data available to Sítio dos Cavaleiros, Clients acknowledge and consent that it be processed in accordance with this Privacy Statement and Treatment of Personal Data and with the rules and principles contained in the respective terms and conditions of the services used. Sítio dos Cavaleiros respects the privacy of all its customers, who make bookings at the hotel – Sítio dos Cavaleiros, Turismo, Lda.
Sítio dos Cavaleiros wishes to provide you with the maximum possible control over the information that personally identifies you, as well as data regarding the payment methods used to make the bookings and payments for your stay in our hotel.
Customers can exercise their rights of access, rectification, cancellation and opposition to the treatment of their personal data. When you request it, Sitio dos Cavaleiros allows you to access your personal information; delete your Personal Information from our Database and correct Personal Information that indicates it is wrong. To exercise these rights, please send an email to the address geral@sitiodoscavaleiros.pt.

Information and Personal Data

When you visit our site, we will not collect any Personal Information about you (including your name, address, telephone number, address, billing and shipping information or email address), unless you voluntarily provide it. By using our website you agree to accept the terms and conditions of our current Privacy Policy, as explained in this section of the website. If you do not accept the terms and conditions of this Privacy Policy, we ask that you do not provide any personal data to Sítio dos Cavaleiros through this website. When making a booking at our hotel, personal data (name, date of birth, citizen / passport card number, nationality, telephone number, e-mail, address and credit card information) will be collected directly (in person, by phone, email and through the Site), and indirectly (through Partners and official entities).

A the information collected has as the main objectives:
1. Customer booking and stay management;
2. Improvement of the services we provide, in order to understand your needs and exceed your expectations;
3. Customization of our services;
4. Response to questions, suggestions or complaints:
5. Sending newsletters, promotions and marketing materials;
6. Billing and accounting.

Processing of personal data

Sítio dos Cavaleiros provides users and customers with the appropriate technical resources so that, in advance, they can access this Privacy Policy and can give their consent to Sítio dos Cavaleiros to automatically process their personal data.
Regarding the electronic data collection forms of the website, except in the fields where otherwise indicated, the answers to the questions about personal data are voluntary, without the lack of contestation implying a loss in the quality or quantity of the corresponding services, the unless otherwise indicated.
When you voluntarily provide us with personal data, you authorize us to use that Personal Information, in accordance with the terms and conditions of our Privacy Policy. Users and customers guarantee that the personal data provided to Sitio dos Cavaleiros are true and you are responsible for communicating any changes to them. Sitio dos Cavaleiros may store and process your personal data to better understand your needs and how we can improve our products and services. We may use your personal information to contact you, including electronically, in particular by email, fax, mobile phone messages or the like, for example, to personalize the information about the products or services we offer you, in order to send you marketing or promotion materials or to be able to respond to your comments or requests for information.
For legal reasons, Sítio dos Cavaleiros can and must provide all information requested by the competent authorities in accordance with Portuguese law, in the case of the existence of a relevant court order. Under this assumption, and with the intention of collaborating with justice, Sítio dos Cavaleiros can register and later provide the competent authorities, with the prior presentation of the legally necessary judicial order, information regarding the IP address that identifies the user’s connection, as well as such as the exact time, usernames and passwords, among other data. However, IP addresses and hours of connection are only recorded on services where there is a suspicion that a user may make an illegal use of them.
We must inform you that your personal data will be entered in an automated personal data file created by Sitio dos Cavaleiros and under your responsibility, in order to be able to answer your queries, as well as to send you information about our products and services. The Sítio dos Cavaleiros will use them exclusively for the indicated purposes.
Sitio dos Cavaleiros will only disclose your personal information without prior notice if the law requires it or if, in good faith, it considers that such action is necessary to: (a) comply with the law or the mandates regarding legal processes that affect the Sítio dos Cavaleiros or the website; (b) protect and defend the property rights of Sítio dos Cavaleiros and its website and (c) act, in urgent circumstances, to protect the personal safety of users and customers of Sítio dos Cavaleiros, its website or the public.

Safety

Sítio dos Cavaleiros is committed to treating your Personal Information with maximum privacy, confidentiality and safety. Through strict security measures applied to automated files that contain personal data, Sítio dos Cavaleiros protects your personal data from loss, misuse, unauthorized access, alteration and destruction, with all technical means at your fingertips.
However, users and customers should be aware that safety measures on the Internet are not impregnable. Companies outside Sítio dos Cavaleiros that have access to your personal data in relation to the services provided to Sítio dos Cavaleiros are required to keep the information confidential and are not authorized to use that information for any purpose other than to provide the services they are providing on behalf of the Sítio dos Cavaleiros.

Non-personal Information collected automatically

Our Web service automatically collects certain types of non-personal information about the use of our website, which is stored on our servers for exclusively internal purposes, namely to facilitate your visit to our website, improve your online experience or for purely statistical purposes. access. Examples of this type of non-personal information include the name of your Internet service provider, the type of Internet browser or operating system used, as well as the domain name of the website from which you arrived at our website or advertisement.
When you see one of our web pages, we may store certain information on your computer in the form of a “cookie” or similar, which will help us in a number of ways, for example, allowing you to tailor a web page or ad to your interests and preferences.
In most Internet browsers, it is possible to delete “cookies” from your computer’s hard drive, block all “cookies” or receive a warning before a “cookie” is installed. Please refer to your browser instructions or your screen’s help menu to learn more about how these functions work.
In the case of data transfer to an external service provider, technical and organizational measures that guarantee transfer in accordance with data protection provisions apply.

Subcontractors, Communication and Transfer of Personal Data

Personal data, databases, service platforms and other operations may, under legally defined terms and conditions, be hosted, shared and communicated to other companies subcontracted by Sitio dos Cavaleiros. Personal data may also be made available to billing and accounting services, courts and other competent authorities, in strict compliance with the provisions of the law, particularly when they are necessary to resolve disputes regarding billing and for activities related to protection of public security, defense and state security and the prevention, investigation or detection of criminal offenses. The Sítio dos Cavaleiros may use subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its computer systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data, with these entities remaining obliged to keep confidentiality and guarantee security in relation to the data of Clients of Sítio dos Cavaleiros, for this purpose, have access, and should not use this data for any other purpose, or for their own benefit, nor relate it to other data they have.

What is the retention period of personal data?

Your personal data is kept only for as long as necessary for the provision of the service or product, or for the fulfillment of legal obligations of Sítio dos Cavaleiros.
The data may also be kept until the period during which the eventual invoice can be legally contested or the payment is claimed, or for the periods legally defined for the purposes of investigation and legal actions of a criminal nature.

Right to access, correction, opposition and delection of personal data

Under the terms of the applicable legislation, the Client is guaranteed the right of access to data that directly concerns him, being able to request its correction or amendment, by contacting the Sítio dos Cavaleiros through email geral@sitiodoscavaleiros.pt.

The Client may, at any time, oppose the treatment of the data, with the exception of those strictly necessary to provide the service, and / or require the elimination of its data for marketing or telemarketing purposes or inclusion in lists of subscribers and informative services, where, for the purpose, contact the Sítio dos Cavaleiros through the email address: geral@sitiodoscavaleiros.pt.

Privacy Policy and data data safety

Sitio dos Cavaleiros also designated a Privacy Officer, “Privacy Officer”, to supervise compliance with these policies and defined clear rules for contracting the processing of personal data with subcontractors. All the employees of Sitio dos Cavaleiros, as well as those who provide services, assume the commitment to not reveal to third parties or use for purposes contrary to the law, any personal information of their Clients whose knowledge comes from the exercise of their duties.

Data of Privacy Officer
Sítio dos Cavaleiros – Turismo, Lda
Address: Rua dos Cavaleiros 17, 1100-132 Lisboa
E-mail: geral@sitiodoscavaleiros.pt
Phone: +351 211 607 307 (Portuguese landline network rates applies)

Updates

Sítio dos Cavaleiros may change this privacy policy from time to time, so we advise Customers to consult it regularly.